Last updated: 10 June 2026

This Refund & Cancellation Policy explains how cancellations, refunds, and rescheduling requests are handled for bookings with Mbali Expedition.

Mbali Expedition is currently used as the brand name of this website. The official legal entity operating this website will be updated once confirmed.

Cancellation by Traveler

If you need to cancel your booking, please notify us in writing by email, WhatsApp, or another official communication channel.

The cancellation date is the date we receive your written cancellation request.

Booking-Specific Cancellation Terms

Cancellation and refund terms may vary depending on the expedition type, booking date, departure date, supplier conditions, group size, and customized arrangements.

Specific cancellation and refund terms will be confirmed in writing before your booking is finalized.

Please review your booking confirmation carefully before making payment.

Non-Refundable Costs

Some costs may be non-refundable once confirmed, including but not limited to:

• Accommodation deposits

• Transport arrangements

• Guide reservations

• Local partner experience fees

• Permits or entrance fees

• Meal reservations

• Bank transfer fees

• Card processing fees

• Currency conversion fees

• Customized planning or special-request services

Custom or Private Expeditions

For custom-made, private, or special-request expeditions, cancellation terms may differ depending on the suppliers and arrangements involved.

These terms will be shared during the booking process before your booking is finalized.

Rescheduling

Rescheduling requests are subject to availability, supplier conditions, and operational feasibility.

We will try to support reasonable rescheduling requests where possible, but additional costs may apply.

A rescheduled booking may be subject to new pricing, partner availability, seasonal conditions, or updated supplier terms.

No-Show or Late Arrival

If you do not show up for the confirmed expedition, arrive too late to join the experience, or fail to provide required information in time, the booking may be treated as cancelled by the traveler.

Refunds may not be available in such cases, depending on the booking-specific terms.

Cancellation by Mbali Expedition

We may cancel or adjust an expedition due to weather, safety concerns, insufficient participants, operational issues, supplier changes, local restrictions, or force majeure events.

If we cancel the expedition before departure and no suitable alternative is available, we may offer one of the following options:

• A rescheduled date

• Credit for a future expedition

• A refund of the amount paid, excluding costs already incurred where applicable

Force Majeure

We are not responsible for cancellations, delays, changes, or losses caused by events beyond our reasonable control.

These events may include extreme weather, natural disasters, pandemics, political events, strikes, flight disruptions, government restrictions, road closures, accidents, supplier disruptions, or other unforeseeable circumstances.

Refund Processing Time

Approved refunds will be processed within [number of business days to be updated] after confirmation.

The time it takes for the amount to appear in your account may depend on your bank, card issuer, payment provider, or international transfer process.

Payment Fees and Exchange Rates

Bank fees, payment processing fees, card fees, intermediary bank charges, and currency conversion differences may not be refundable unless otherwise stated.

Refunds, where applicable, may be made using the original payment method or another method confirmed by our team.

Contact

Mbali Expedition
Email: [support email to be updated]
WhatsApp: [WhatsApp number to be updated]
Legal entity: [Legal Entity Name to be confirmed]