Last updated: 10 June 2026

At Mbali Expedition, we respect your privacy and are committed to protecting the personal information you share with us through our website, inquiry forms, booking forms, email, WhatsApp, social media, or other communication channels.

Mbali Expedition is currently used as the brand name of this website. The official legal entity operating this website will be updated once confirmed.

Who We Are

Our website address is: https://mbaliexpedition.com.

Mbali Expedition is a travel and expedition brand offering curated journeys, private experiences, and travel-related services. The official legal entity, support email, and WhatsApp contact will be updated once confirmed.

Information We Collect

We may collect personal information when you visit our website, submit an inquiry, request a booking, contact us, or communicate with us through email, WhatsApp, social media, or other channels.

This information may include:

• Full name

• Email address

• Phone number or WhatsApp number

• Country of residence or nationality

• Travel dates and travel preferences

• Number of guests

• Dietary requirements, accessibility needs, or health-related notes voluntarily provided for trip preparation

• Payment confirmation or transaction-related information

• Messages, inquiries, or special requests you send to us

• Website usage data, such as IP address, browser type, device information, pages visited, and cookies

How We Use Your Information

We may use your information to:

• Respond to your inquiries

• Prepare, customize, and confirm expedition bookings

• Arrange guides, accommodations, transport, meals, local experiences, or partner services

• Send booking updates, payment instructions, confirmations, and service notices

• Provide customer support before, during, and after your expedition

• Improve our website, services, customer experience, and expedition design

• Comply with legal, accounting, tax, or regulatory requirements

• Send marketing communications only when you have agreed to receive them

Sharing Your Information

We may share necessary information with trusted partners only when required to deliver your expedition or service. These partners may include local guides, accommodation providers, transport providers, restaurants, experience hosts, payment processors, technology providers, or professional advisors.

We do not sell your personal information.

Payment and Booking Information

If you make a payment or confirm a booking, we may collect and process payment-related information, such as transaction confirmation, payment amount, payment date, and billing details where required.

For online payments, payment processing may be handled by third-party payment providers. We do not store full credit card details on our website.

Cookies and Website Analytics

Our website may use cookies and analytics tools to understand website performance, improve user experience, and support marketing measurement.

Cookies may help us understand how visitors use the website, which pages are visited, and how we can improve the browsing experience.

You can manage or disable cookies through your browser settings. Please note that disabling some cookies may affect how the website functions.

Third-Party Services

Our website may include links, embedded content, maps, social media features, payment tools, or other services provided by third parties.

These third-party services may collect data according to their own privacy policies. We are not responsible for the privacy practices or content of third-party websites or platforms.

Data Retention

We keep your personal information only for as long as necessary for booking management, customer support, legal compliance, accounting, or legitimate business purposes.

When your information is no longer required, we will take reasonable steps to delete, anonymize, or securely store it according to applicable requirements.

Data Security

We take reasonable measures to protect your information from unauthorized access, misuse, loss, disclosure, or alteration.

However, no online transmission, website, or storage system is completely secure. You share information with us at your own discretion.

Your Rights

Subject to applicable law, you may contact us to request access to, correction of, or deletion of your personal information.

We may need to verify your identity before processing your request. Some information may need to be retained where required for legal, accounting, dispute resolution, or operational reasons.

Children’s Privacy

Our services are not intended for children without the involvement and consent of a parent or legal guardian.

If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete such information where required.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date.

Contact Us

For privacy-related questions or requests, please contact:

Mbali Expedition
Email: [support email to be updated]
WhatsApp: [WhatsApp number to be updated]
Legal entity: [Legal Entity Name to be confirmed]