Last updated: 10 June 2026

This Payment Policy explains how payments are handled for bookings, expeditions, private trips, customized itineraries, and travel-related services provided by Mbali Expedition.

Mbali Expedition is currently used as the brand name of this website. The official legal entity operating this website will be updated once confirmed.

Accepted Payment Methods

We may accept one or more of the following payment methods:

• Bank transfer
• Credit or debit card
• Online payment gateway
• Cash payment, if agreed in advance
• Other payment methods confirmed by our team

Available payment methods may vary depending on your country, booking type, payment amount, and the payment options available at the time of booking.

Currency

Prices are primarily quoted in USD unless otherwise stated.

Payments in VND or other currencies may be accepted when confirmed by our team. Exchange rates, currency conversion fees, bank charges, and intermediary bank fees may apply.

Deposit and Balance

Some bookings may require a deposit to secure the expedition, private trip, or customized travel arrangement.

The deposit amount, payment deadline, and remaining balance will be stated in your booking proposal or booking confirmation.

Your booking is confirmed only after the required deposit or full payment has been received and acknowledged by our team in writing.

Final Payment

The remaining balance must be paid by the deadline stated in your booking confirmation.

If payment is not completed by the deadline, we may release your reserved slot, cancel the booking, or apply the relevant cancellation terms.

Payment Confirmation

For bank transfers or other manual payment methods, please send us proof of payment after completing the transaction.

Payment confirmation may be sent by email, WhatsApp, or another official communication channel agreed with our team.

Bank and Processing Fees

Travelers are responsible for any bank transfer fees, card processing fees, currency conversion fees, intermediary bank charges, or payment gateway fees unless otherwise stated.

If a payment is received with fees deducted, the traveler may be required to pay the remaining balance before the booking is confirmed.

Payment Security

For online payments, we may use third-party payment providers. We do not store full credit card details on our website.

Please do not send sensitive card information through email, WhatsApp, social media messages, or website inquiry forms.

Pricing Errors

If there is an obvious pricing, currency, or payment error on the website or in communication, we reserve the right to correct the error before confirming the booking.

Invoices and Receipts

Receipts or invoices may be provided upon request, subject to available business information, tax information, and applicable requirements.

The official invoice details will be updated once the legal entity information is confirmed.

Payment Disputes

If you believe a payment has been made incorrectly or there is an issue with your transaction, please contact us as soon as possible.

We may ask for payment proof, transaction details, bank confirmation, or other supporting documents to review the issue.

Fraud Prevention

We reserve the right to hold, reject, or cancel a booking if a payment appears suspicious, incomplete, reversed, disputed, unauthorized, or inconsistent with the booking details.

Contact

Mbali Expedition
Email: [support email to be updated]
WhatsApp: [WhatsApp number to be updated]
Legal entity: [Legal Entity Name to be confirmed]